Last Updated: November 14, 2024

Overview

At SmartSpreadsheets.co, we provide digital products in the form of Google Sheets templates and automation solutions. We want you to be completely satisfied with your purchase. However, due to the digital nature of our products, we have specific refund policies in place.

Digital Product Nature

Our products are digital goods that include:

  • Google Sheets templates
  • Apps Script automation code
  • Digital documentation and instructions

Please note that these are non-tangible, irrevocable goods that cannot be physically returned.

Refund Eligibility

Eligible for Refund:

  1. Technical Issues
    • Product doesn’t function as described in the specifications
    • Installation failures not caused by user error
    • Compatibility issues not disclosed in the product description
  2. Access Issues
    • Unable to access the product after purchase
    • Download/delivery failure on our end

Not Eligible for Refund:

  1. After product access has been granted and:
    • The product has been downloaded
    • The Google Sheet has been copied to your account
    • The Apps Script code has been deployed
  2. Circumstances outside our control:
    • Google Workspace changes affecting functionality
    • Lack of technical knowledge or skills
    • Change of mind after purchase
    • Purchase of wrong product

Refund Timeline

  • Refund requests must be submitted within 30 days of purchase
  • Technical issues must be reported within 48 hours of discovery
  • We process valid refund requests within 5-7 business days

How to Request a Refund

  1. Email our support team at [email protected]
  2. Include in your request:
    • Order number
    • Date of purchase
    • Detailed description of the issue
    • Steps taken to resolve the problem
    • Screenshots or error messages (if applicable)

Refund Process

  1. Submit your refund request
  2. Our technical team will verify the reported issues
  3. If approved, we will:
    • Process the refund to your original payment method
    • Revoke access to the digital product
    • Send a confirmation email

Important Notes

  1. Before Purchase:
    • Review all product specifications
    • Check system requirements
    • Ensure you have necessary technical knowledge
  2. After Purchase:
    • Test the product immediately
    • Report any issues promptly
    • Follow installation instructions carefully

Prevention of Abuse

We reserve the right to:

  • Deny refund requests that don’t meet our criteria
  • Track digital product usage
  • Block access to refunded products
  • Flag accounts for suspicious activity

Multiple Purchases

For bulk or multiple purchases:

  • Each product is evaluated separately
  • Refund eligibility is determined on a case-by-case basis
  • Volume discount adjustments may apply to partial refunds

Changes to Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

Contact Us

If you have questions about our refund policy or need to request a refund, please contact us at:

SmartSpreadsheets.co